Hey guys, if I may just say before I begin, I am happy to be a part of this forum. The past week has been crazy in all sorts of ways, and the best decision I’d made was coming here. So many people have been saved from bad sales, potentially horrible choices and cheap quality mattresses. Truth be told unless I figured research would’ve mattered before buying any mattress, I don’t think I’d smart buy either. Anyway, I’ll let you in on what I was looking for. I wanted something different from my previous memory foam mattress and got easily swooped into the idea of getting a latex mattress (I am a bit of a nature freak, I suppose). I decided to go with a 100% Talalay latex mattress because from what I felt, Dunlop appeared a little firmer than I was looking for, and Talalay was just right. Now a concern I had was whether or not buying a mattress online was advisable, and did a lot of research on this. Finally, I ended up making my purchase from the Arizona Premium Mattress Company (APM&co), and how can I put this right – I regret my decision. So the story goes like this - I went to a local retail store a couple of blocks away from me and noted down their price of the Talalay latex mattress and checked online. The online price on the APM&co was couple 100 dollars less, and that was the only reason I was sure of buying it online. Let’s face it, few 100 dollars is no small amount, and I figured it’d be worth it. As of now, I am very much disappointed. While placing the order, I had every intention of making it clear that I needed it ASAP, but they said that the delivery would take 3-3.5 weeks. I sighed, and called up customer care, just to tell them the urgency of it sooner, but they said they couldn’t do anything, but that they would assure it wouldn’t exceed the 3.5-week upper limit. It turns out; they are not as trustworthy as I’d hoped. It is 6.5 weeks now, and I’m still with no mattress. What was even worse was that there was no communication, I’d expect at least a text message is saying they are deeply sorry for postponing it this long, but nothing. Also, tracking or finding any updates on the mattress was all my job, they never sent anything. I had to go to the site and check everything on my own which honestly is a little annoying, considering every online company today has an automatic tracking service within the app. They also send text messages now and then, when it’s been requested, dispatched, shipped and what not. I called them about 3-4 times already, super pissed asking them to tell me when it would arrive. The first call, they apologized and said it would arrive within four weeks. The next follow up said that it would take another week, and the latest one claimed it would be delivered within six weeks. How does this even work? I mean, you’d think that if a customer is calling so many times, they’d make out the desperation from their voice and at least then try to do something to speed up the process, but no. I’ve never been so disappointed in my life.