Has anyone here experience of dealing with Mattress Firm? Is it a one year return or one year exchange. What exactly is their return policy? And does it come with any disclaimers and fine print?
At Mattress Firm we know that everyone’s perfect night’s sleep is unique, and we believe your mattress should reflect that. And because selecting a new mattress is such an important decision, we promise to help make your mattress buying experience easier by offering our Love Your Mattress Guarantee so you can buy with confidence.Love Your Mattress Guarantee: If for some reason you don’t love your new mattress anytime within 120 nights from your original delivery date, we will do whatever we can to help you get your perfect night’s sleep by matching you with the right mattress. And if you just don’t feel the love with your mattress selection, we will even issue you a refund. Mattress Firm is committed to helping you find the right mattress and we're committed to your happiness.Your Perfect Night's Sleep... Our Promise: Your new mattress will take time to adjust to your body and we encourage you to sleep on it for a minimum of 30 nights to allow for this adjustment period.However, in the event you are not comfortable within 120 nights from your original mattress delivery, we will do our best to match you to the correct mattress. You may exchange or return your mattress with a redelivery fee of . Our Love Your Mattress Guarantee is valid for up to 2 returns or exchanges per purchase, which must occur during the 120-night period from the original mattress delivery date.